When conducting a consultation, what is the first step?

In the context of a consultation, assessing the client's needs and desires is the foundational step that sets the tone for the entire process. This is essential because understanding the client's preferences, hair type, lifestyle, and any specific concerns they may have allows the cosmetologist to provide personalized and relevant recommendations.

By focusing on the client's needs first, the professional can build rapport and create a tailored experience that addresses the individual's unique situation. This initial assessment ensures that any discussion of services, pricing, or salon policies is directly aligned with what the client is looking for, leading to a more effective and satisfying service outcome. Establishing this understanding right at the beginning also helps in managing expectations and ensuring that the client feels heard and valued, which is critical in the service industry.